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How to Use and Configure D365 Field Service Schedule Board


Checkout this recent update from Microsoft and discover How to Use and Configure D365 Field Service Schedule Board.   The Dynamics 365 Field Service schedule board provides an overview of the Resource availability and the bookings you can make. Enhance the service process for greater dispatcher service and performance –  simply set up the views and filters to your specific needs and preference.

How to Use and Configure D365 Field Service Schedule Board – Important

To use the schedule board booking functionality, geocoding, and location services, you need to turn on maps. The schedule board isn’t supported when using Field Service in Microsoft Teams.

  • Open the Resource Scheduling
  • Change to the Settings area and go to SchedulingAdministration.
  • Select Scheduling parameters.
  • On the General tab, set the Connect to Maps field to Yes.
  • Accept terms and Save your changes.


How to Use and Configure D365 Field Service Schedule Board


View the schedule board: 

  • To view the schedule, from the main menu, select Resources SchedulingSchedule Board.

Overview of the schedule board:

When you hover over a booking using your mouse, you’ll see additional information about it. The line color indicates the type of booking, such as work order, case, or opportunity.

Bookings that aren’t linked to an entity don’t have a color associated with them.

When you’re looking at the schedule board for the current day, you’ll see a blue line that indicates the current time of day. You can also see a picture of all the resources listed on the schedule board. To quickly view contact information for a resource, hover over their name to view the contact card.

Overview of the D365 Field Service Schedule Board

Configure the filter and map view:

Map view shows the location of resources, organizational units, bookings, and requirements. The screenshot below shows the color legend.

D365 Field Service Schedule Board Filter Map

Set filters:

  • From the main menu, select Resource SchedulingSchedule Board.
  • Filter & Map View: select the Filter tab to filter information by Characteristics – Rating RolesTerritoriesOrganizational UnitsResource TypesTeams, and Business Units to narrow or expand the schedule board view.
  • Characteristics – Rating, filters by skills that resources possess, with a rating of familiar, good, or proficient. More information: Set up characteristics
  • Roles, filters by resource role and associates skills and proficiencies to that role. More information: Configure resource roles (Project Service Automation)
  • Service Territory filters will narrow down the schedule board to only those resources who belong to that territory.
  • Organizational units filters groups or divisions in a professional services company that employs billable resources with cost rates that are distinct from other such groups or divisions in the company. More information: Create organizational units (Project Service Automation)
  • Resource Types, when selected, will show up in the Schedule Board pane by associated category. Categories are defined by the user, but could include things like crew, technician, or plumber.
  • Teams filters by teams that have been set up.
  • Business Units filters by groups that have specific access to information to do their job. More information: Create or edit a business unit to control access to records

Set default filters:

  • If you update a filter and want to save it as your new default filter, select OptionsSave Current Filters as Default.
  • To go back to your default filter, select OptionsLoad Default Filters.

D365 Field Service Schedule Board Default Filters

Set options to see a specific set of resources:

You can also create an option to see only a specific set of resources on the schedule board. For example, a dispatcher using Field Service can create an option to only see resources on the schedule board that are in the Washington territory. Once this is set, when you use the filter option it will only show your specified set of resources.

  • Select OptionsSelect Resources.
  • In the Resources dialog box, use the Resource Type and Service Territory filter to find the set of resources that you want to see on the schedule board.
  • When you see the resources that you want to work with under All Resources, select Move all to right.
  • When you’re done, select Apply.

Configuration tabs:

Configuration tabs let you choose the time unit to be displayed, the view orientation, the time offset, and other actions like getting driving directions, moving bookings to the next day, printing the schedule, or add a booking alert.

View Options:

  • To configure the schedule board’s time horizon to see hours, days, weeks, months, or years at a time, select the Hours button, and then choose an option.
  • By default, the schedule board is presented in horizontal view, with the time in columns and resources in rows.
    • To see a vertical layout of the schedule board, select Vertical View. The vertical view shows the same information, but changes the appearance of the schedule board. The resources are presented in columns and time is shown on the left.
    • Select the Map View option to show a map version of the schedule board. This is the same map view that appears in the Filter & Map view pane on the left.

Scheduler settings:

Scheduler settings let you configure your time offset so you can synchronize dates and content with a location.

  • Select the Scheduler Setting button and choose the following:
    • Time Zone: Choose what time zone to work in.
    • Working Time: Choose the start and end time of your working hours.
    • Time Resolution: Set the time by sliding the bar left or right; this lets you schedule resources in more precise time intervals.
    • Resources per page: Set up the number of resources to be displayed on the screen. The schedule board’s appearance will change to show only the number of resources selected.
    • Number of Days: Set up the number of days to be displayed on the screen. The schedule board’s appearance will change to show only the number of days selected.
    • Sizes: Lets you adjust the size of the columns and rows on the schedule board. You can slide the bars to set the ideal height and width that will show all necessary information on the scheduled booking, rather than having some of it cut off.
    • Travel Duration Settings: Lets you see travel time on the schedule board. To activate this setting, select the Show Travel Time check box.
    • View Settings: Lets you hide canceled bookings, deactivated bookings, and hide the legend on the map.
    • Booking Requirements Settings: This filter shows only booking requirements for a specified territory.


D365 Field Service Scheduler Settings Details

Select Details on the right to see a detailed view of bookings.

Configure Booking Requirements:

The booking requirements area is shown at the bottom of the schedule board and lists all unscheduled bookings. You can easily drag and drop unscheduled bookings from the list onto the schedule board.

You can also select an unscheduled booking and find available resources from those that are listed on the schedule board, or choose from all the resources in the system. When you do this, the filters will show the options for the selected booking requirement. Schedule a work order

  • Go to the list of existing unscheduled booking requirements in the lower pane of the schedule board.
    • Select column headings to sort data from least to greatest, or to sort it alphabetically, etc.
    • Adjust column width by dragging column boundaries on each column title.
    • Expand or collapse unscheduled bookings panel by clicking the down arrow in the upper right corner of the list view pane.
    • To access information on more unscheduled bookings, use the lower navigation arrow to move to the next page.

Create more tabs:

  • To add a new schedule board tab, select +Add Tab at the top.

D365 Field Service New Schedule Board TabHow to Use and Configure D365 Field Service Schedule Board – Note:

  • To edit an existing schedule board view, double-click the view name.
  • A window opens showing all the configuration options.
  • Give the tab a name by filling in the Name Tab names won’t be localized after creation in multi-geo scenarios.
  • You can configure a tab in several ways by choosing parameters in each of the configuration options shown in the pop-up window.
  • Select the General Settings, and then choose settings for the map and other settings.
  • Select the Schedule Types option, and then choose booking tooltips, template views, and default availability view for each entity type that has scheduling turned on.
  • Select Add at the bottom of the pop-up window to create the new tab.


Your admin can also add custom views to the list. More information: Create or edit a public view for an entity

  • Select the Unscheduled Panels view, and then choose a view from the drop-down list. Choose a view for the unscheduled bookings at the bottom of the schedule board.

Add booking requirements tabs:

You can create booking requirement tabs for different types of bookings. For example, you can create separate tabs for work orders, cases, and opportunities.

Before you create tabs, make sure the entity is enabled for scheduling.

  • On the schedule board, double-click Initial public view.
  • Scroll down to the Requirement section to add more tabs.

Keyboard shortcuts:

You can use keyboard shortcuts when viewing the schedule board in the list view, shown in the following screenshot and table.

D365 Field Service Schedule Board Keyboard Shortcuts

Command Keys
Expand collapsed row SHIFT ALT +
Collapse expanded row SHIFT ALT –

Enable the legacy schedule board:

To enable the legacy schedule board, you need to set the solution setting msdyn_EnableOldScheduleBoard to true. You can do so using the XRMUtility, or through a solution by adding the settings solution component.

An example of the XRM Utility command to change this setting:


 //Check the value of the setting


//Enable the legacy schedule board

Xrm.Utility.getGlobalContext().saveSettingValue(“msdyn_EnableOldScheduleBoard”, true, {overrideScope: 1}).then(() => {a = “success”}, (error) => {a = error})

Once the legacy schedule board has been enabled in your environment, users can switch between the legacy experience and the new experience directly on the schedule board.


Mapping functions for Dynamics 365 Customer Engagement Plan

Field Service and Project Service Automation have key functions that rely on location. For example, the location of Service Accounts (which define where services or tasks take place) or the starting/ending location of Resources (people performing services or tasks). In order for the system to show these on a map – or to calculate distances between points – it’s necessary to use a mapping service (in this case Bing Maps).

Following is the workflow to and from the Bing Maps service:

From Dynamics 365 Bing Maps returns Note
Address (account or resource) Latitude and longitude of the address (location) This is referred to as “geo-coding” of an address.
Set of locations (latitude/longitude) Distance between locations This can be used to find optimal routes for resources or to calculate travel times.
Set of locations (latitude/longitude) Map view with the locations as pins on the map  

Note: Aside from the data referenced above, no other data is sent to the Bing Maps service.


You might also be interested in some other Dynamics 365 Field Service Resources! 


Check out our blog on the all new and Improved D365 Field service Schedule Board Capabilities – Click Here 

Watch the video to learn How to get started with D365 Field Service – Click Here

Watch the video for a walkthrough of the all new and improved D365 Field Service Schedule Board capabilities  – Click Here 

Next Steps… Contact Simply Dynamics


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