Dynamics 365 Support

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Dynamics 365 Support Centre with Simply Dynamics

We offer flexible support package options to meet all your support needs with transparent and competitive pricing, along with access to our experienced Dynamics 365 Team

Simply Dynamics work with Customers to ensure they receive a tailored support package to meet their specific business needs.

The solutions that you implement need to be supported, managed, and evolved over time to maximise your ROI. Simply Dynamics have built trusted customer relationships over the years by providing high quality support and access to our team of Solution Experts. The team are only ever a phone call or email away. We also offer a Customer Portal and unique Remote Support Assistance Services to our Customers.

Dynamics 365 Support Package Options

We offer flexible support packages to meet all your needs with transparent and competitive pricing.

Fixed Price Fixed Term (OSD – Open Support Desk)

Your account is assigned to a dedicated team of 4 (Project Manager, Application Consultant, Developer, Support Consultant).
Our open support desk will log and respond to ALL queries, how to requests and action any bugs or change request estimates.
We deploy remote monitoring and secure server access as well as end user on demand remote access.
As standard we offer a set price per Full/Limited user Per Annum or can offer customer terms and packages.

Pay As You Go (MHS – Managed Hours)

Your account is assigned to a dedicated team of 4 (Project Manager, Application Consultant, Developer, Support Consultant).
Managed hours can be used for any remote task (Support, Training, Development etc).
Managed hours are valid for 24 months from date of purchase and come in various size packs starting as low as €90.00 per hour.
All changes are estimated for your approval before any work commences.

Customised and Specialist Options

24×7 Follow the sun support contracts can be offered if you need round the clock assistance.
SQL Server DBA We can monitor, maintain, and optimise your SQL Server Databases.
Upgrade Subscription If your Dynamics version is recent (last 2 releases) we can offer a built in fixed monthly cost to cover annual upgrades with no surprises.
Platform As A Service Facing a hardware upgrade have you considered the option of moving to managed hosted servers. We can offer competitive secure options.
On-Boarding Get new users/staff up and running quickly and with best practice. Our On-Boarding plans combine half day training with half day dedicated support access to get new users operating and proficient in Dynamics from day one.