Dynamics 365 Customer Voice
Dynamics 365 Customer Voice
Dynamics 365 Customer Voice enables you to connect with your customers and collect, analyse, and track real-time feedback in easy-to-use, scalable feedback management solutions.
What is Dynamics 365 Customer Voice?
Customer Voice is a powerful survey management tool which allows you to collect and collate feedback from your customers.
Create design-rich surveys using the many survey templates available or create your own unique survey. It also has seamless integration with other Dynamics 365 CRM Customer Engagement Apps.
How to get to know and understand your Customers with Microsoft Dynamics 365 Customer Voice?
Get your customer voice survey feedback management tool now with D365 Customer Voice and start your customer surveys and track responses – making gathering customer feedback easier than ever before!
Watch the MS Dynamics Customer Voice video and learn how to get started with Customer Voice Dynamics 365 Now
Ensure customer satisfaction & generate new opportunities – Customer satisfaction has always been important – not just in handling complaints caused by a poor experience but ensuring that future client needs are also met competently. With Customer Voice D365 enables you to streamline and automate the gathering of customer feedback.
Send feedback surveys at the right time – As well as being able to send requests for feedback manually, Dynamics 365 Customer Voice also integrates with Power Automate to allow you to automatically send surveys based on defined trigger points – such as the closure of a support case or on a timed schedule. By collecting feedback at the right time, ensures you are getting the most out of your data collection.
Easily Build your own surveys – Dynamics 365 Customer Voice comes with a range of pre-defined templates to get you started, but also allows you to also build your own custom surveys. Use the intuitive builder to create branded surveys with conditional branching logic, knowing that the end result will look great on a desktop or mobile device.
Microsoft Dynamics 365 Customer Voice Benefits
- Understand what matters most
- Uncover valuable insights
- Tailor future interactions
Transform Data Integration across your Business:
- Transform data management
- Share insights across applications
- Build unified customer profiles
Active engagement to build customer relationships:
- Accelerate response time
- Get automatic notifications
- Close the feedback loop
Microsoft Dynamics 365 Customer Voice Features & Capabilities
Some Key Capabilities of Dynamics 365 Customer Voice
- Collecting input of customers across all channels swiftly and creating insights in real time.
- Increasing the effect of the insights by displaying them in visually captivating ways.
- Integrating the customer data insight accounts across all parts of the user organisation.
- Helping the user company to build personal relationships with the consumers through artificial intelligence features.
- Flexible and easy Customer voice integration with Dynamics 365
Instant Capture of Feedback – Capture feedback immediately across channels with personalised surveys to continuously track customers’ perception of your services and products. Turn raw data into deeper insights, share data across systems and build brand loyalty by accelerating in-the-moment responses.
Optimise Data Insights – Uncover customer sentiment, trends and the metrics that matter to your business to help ensure complete understanding of your customers.
Data Integration – Build unified customer profiles in your customer data platform to align team members on recommended engagement decisions across all channels.
Rapid Response – Reduce response time in the moments that matter and deliver great customer experiences by setting automatic alerts, triggers, and notifications.
360 Customer Views – with Dynamics 365 Customer Voice, real-time feedback is integrated with Dynamics 365 Customer Insights to create a holistic customer profile across your business.
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Dynamics 365 Customer Voice
Microsoft Dynamics 365 Customer Voice is a powerful survey management tool which allows you to collect and collate feedback from your customers. Create design-rich surveys using the survey templates available or create your own unique survey. It also has seamless integration with other D365 CRM Apps Dynamics 365 Customer Voice
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