Microsoft Dynamics 365 Customer Service

Microsoft Dynamics Customer Service provides your team with the right tools they need to resolve cases quickly and efficiently. You can also gather valuable insights to help you improve your service and processes for a better customer experience and satisfaction and all enabled by the Microsoft Dynamics 365 for Customer Services management solution.

Customer Service Insights – Dynamics 365 Services utilises information from customer service insights to personalise every interaction an agent has with a client. These Insights capture a 360-degree view of the customer’s journey and ensure that agents will always have access to all the data and information they need to address the customer’s enquiry and support requests.
Customer Dashboards – Every customer will have an easily accessible customer dashboard, where all of their information will be stored and where every interaction an agent has with each customer will be recorded. All this information can be quickly analysed and shared in the knowledge base with other Microsoft Dynamics Support Agents.
D365 Customer Voice – A useful tool included within Dynamics 365 is Customer Voice. Customer Voice measures and configures customer feedback using surveys. This data then enables you to analyse trends and inform actions to increase engagement and customer satisfaction.
Case Management – Streamline communication and case management by creating queues and scheduling meetings to help you organise, prioritise, and monitor your work progress and load. These effective reminders setting ensures your customers are not left waiting, receive the right communication at the right time and your sales agents never miss an opportunity.
Chat Add-on – With Dynamics CRM Customer Service, you also have the option to use an in-built chat function which enables users to communicate with customers via live chats.