Dynamics 365 Customer Service Podcast
Our Microsoft Dynamics 365 CRM Podcast Series showcases the latest customer relationship management features and capabilities for Dynamics 365 CRM.
In this podcast, we focus on Dynamics 365 Customer Service
Streamline support with a solution that simplifies processes and improves customer experiences. Communicate and respond to your customers in a more personal and consistent manner and to anticipate their needs.
In this Microsoft Dynamics 365 CRM Podcast we feature Dynamics 365 Customer Service and where:
- Willie Fitzgerald, Sales Manager shares how Dynamics 365 Customer Service enables you to meet and exceed customer expectations and,
- Joel Colin – Dynamics 365 Application Consultant gives a quick overview of how to navigate the key capabilities of Dynamics 365 Customer Service.
Some of the Key Benefits of Dynamics 365 Customer Service include:
- Personalised service – Enable self-service portals so customers can resolve issues independently. Continuously improve experiences with insights into customer satisfaction.
- Empower your team – Accelerate onboarding and reduce escalations with intuitive agent experiences. Ensure agents resolve issues quickly with knowledge-driven case management.
- Gain actionable insights – Use insights to optimise agent performance, get a 360-degree view of customer journeys, and reduce operational costs.
- Transform your Customer Service – Learn how to consistently deliver exceptional service, drive connected experiences, and empower agents with the right tools at the right time.
While you are here, you might also be interested in some of our other related CRM blog topics below.
MICROSOFT DYNAMICS 365 CRM - FAQs
Who should join the Dynamics 365 CRM Podcasts?
- Key Business Decision-makers, Stakeholders, Senior Management and hose involved in the Sales, Marketing & Customer Service functions and Business, IT and Digital Transformation strategy…
- Business leaders seeking guidance on how to choose a CRM solution that drives significant improvement in customer experience, competitive insights and internal collaboration...
What are the benefits of Dynamics 365 CRM Podcasts?
Join in the Dynamics 365 CRM Podcast Series you will learn how to:
- Transform the way you do Business and enhance the Customer Experience & Engagement
- Get ahead of your competitors with the right CRM Solution
- Automate your business processes so you can focus on what’s important for the business to succeed.
- Transform the customer journey with streamlined, integrated, and automated processes critical to your success
- Increase your Sales & Revenue...
- Without a centralised and automated CRM system, your people can lose track of customer interactions and miss vital business opportunities.
What is Dynamics 365 CRM?
- A strong CRM solution is a multi-faceted platform where everything crucial to developing, improving, and retaining your customer relationships is stored.
- Without the support of an integrated CRM solution, you may miss growth opportunities and lose revenue because you’re not optimising your operating processes or making the most of your customer relationships or sales leads.
- With the Dynamics 365 Platform, you have the flexibility to manage your entire Customer Relationship Management requirements to suit your specific business needs.
- Choose a stand-alone application to meet the needs of a specific line of business or use multiple CRM tools & Apps that work together as a powerful integrated CRM solutions for – Sales, Marketing, Customer Service, Field Service, Remote Assist, Customer Voice, Customer Insights, Portals and more.
What Is Dynamics 365 Sales?
Dynamics 365 Sales empowers your Sales team to build strong and lasting relationships with customers, make informed data-driven decisions and increase Sales.
Track and manage all your accounts, contacts & opportunities, along with the sales nurture process from sales leads through to orders.
Connecting people and Processes:
- Know your ideal customer persona
- Build lasting relationships & Customer retention
- Seamless collaboration across Sales Teams
- Boost Seller Productivity
- Adapt to rapid & unexpected changes and market conditions
- Manage your customers and Sales Opportunities on any device
- Manage all your Sales tasks in one central system
- Increase productivity with familiar tools as Dynamics 365 Sales is integrated with Office 365 apps
Why Microsoft & Simply Dynamics Partnership?
- As one of the leading Microsoft Irish Partners, we help our Customer Success Stories enabled by Microsoft’s Dynamics 365 ERP & CRM Solutions. Simply Dynamics support over 100 Irish & International Clients across a range of Industries and brand names.
- Our focus is very much on enabling our Customers to make informed data-driven decisions and ensuring a successful ROI on their Microsoft Dynamics 365 technology Investments and to drive business success.