Our Thoughts

Microsoft CustomerSource has moved



In case you missed it! We are sharing this blog by way of a reminder for those in the know and highlighting to those who may have missed previous CustomerSource Update Announcements from Microsoft !

Since February 2021, Microsoft has now retired CustomerSource and have moved the information to

What was Microsoft CustomerSource?

Microsoft CustomerSource has been the go-to portal for all things related to their Microsoft Dynamics software.  Clients accessed the CustomerSource Portal to download software updates and hotfixes, submit support cases to Microsoft directly, and is a great resource in which to search for product news and knowledge base articles – CustomerSource has undergone a revamp and has now moved to a new location!

Where do you go now for Information?

Microsoft CustomerSource website held a wealth of documentation and Microsoft account information for users to access. Although the old site is retired, Microsoft has provided an even simpler place to go for information. Microsoft has moved much of their product content to a new portal @ to help make it easier for clients to find and access the information for Microsoft Dynamics products.

Note: You will still be required to login to download products and service packs and hotfixes. Your credentials that were used to login to CustomerSource have been migrated to the new platform.

Product content has been moved to This is a well-organised and user-friendly site where you can find everything you need to know about Dynamics products – from version information and What’s New Guides to module information, system requirements for every supported version of the software, and links to product blogs and resources for the latest information. This move provides a greatly improved user experience than the previous  CustomerSource site.

While it is easy to navigate and search for information on any Microsoft product, some of the key Microsoft Dynamics product information and documentation can be accessed as follows:

Dynamics NAV:

This information applies to Dynamics NAV 2018. The product itself follows the Fixed Lifecycle Policy. For more current documentation…Read more…

Dynamics 365 Business Central (on-premises):

Check out all the information you need relating to Business Central On-Premises… Read more

Dynamics 365 Customer Engagement (on-premises)

Dynamics 365 Customer Engagement (on-premises), version 9.1 update introduces many feature enhancements designed to empower your marketing, sales, and customer service teams. For a list of new features available with this update… Read more…

Microsoft Dynamics – Previous Versions Documentation:

Check out some useful links to get Help for older versions of the Dynamics products and services… Read more…

Get access to additional Resources for Dynamics on-premises customers:

Get access to a range of  useful additional resources for Microsoft Dynamics on-premise – access the additional resources here

Additional Resources include:

  • Service Plan Information
  • Microsoft Support Lifecycle
  • Service Plans and Service Plan Offerings
  • Accessing Microsoft Services Premier Support Benefits
  • Contacting EOC
  • Global Support Contacts
  • Customer Support Solution Centre
  • File Exchange Link and Process Issues
  • Microsoft Electronic Services Agreement (MESA) and Microsoft Dynamics Customer Services Guide
  • Microsoft Dynamics Localizations and Translations
  • Microsoft Dynamics Academic Alliance Product Resources
  • Professional Direct Support for Microsoft Online Services
  • Microsoft Business Applications Academic Community
  • Difference between Advisory Services and a Technical Support Incident
  • What is a “Support Incident”? Chargeable vs. Non-chargeable Support Incidents
  • Update about technical support for Dynamics partners and customers effective October 1, 2020
  • Business Ready Licensing: Business Ready Licensing: Bestehende Microsoft Dynamics ERP-Kunden können jetzt zu einem anderen Lizenzierungsmodell wechseln! – German
  • AX
    • Microsoft Dynamics AX 2012 R3 on Microsoft Azure
    • POLICY CHANGE REMINDER for Microsoft Dynamics AX and Microsoft Dynamics NAV
  • CRM
    • Support for Microsoft Dynamics 365 and Microsoft Dynamics CRM
  • GP
    • Support Boundaries for Microsoft Dynamics GP
  • NAV
    • POLICY CHANGE REMINDER for Microsoft Dynamics AX and Microsoft Dynamics NAV
  • SL
    • Microsoft Dynamics SL Roadmap
    • Microsoft Dynamics SL Directory
    • Support Boundaries for Microsoft Dynamics SL – Americas

Other Useful Downloads:

Below are links to the most common product download pages for Dynamics NAV customers. View the product downloads @ Product Release Downloads for NAV


If you have questions or need assistance, please contact us, we are here to help! 


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