D365 Business Central Customer Story
Driving Digital Transformation: D365 Business Central Customer Story with Evergreen Healthfoods
As consumer expectations soared and eCommerce took centre stage, Evergreen found itself at a pivotal crossroads. Their outdated legacy systems could no longer support the speed, scale, and flexibility demanded by a rapidly evolving market. To remain competitive and responsive in a digital-first world, Evergreen needed more than a system upgrade – they needed a complete transformation. That’s when they turned to Simply Dynamics. Together, they embarked on a strategic journey to implement Business Central, laying the foundation for a scalable, agile, and future-ready enterprise and delivered a powerful D365 Business Central Customer Story with Evergreen Healthfoods,
Background
Founded in 1992, Evergreen Health foods have grown to become one of Ireland’s most respected names in health and wellness retail. With multiple stores across the country and a rapidly growing online presence, Evergreen serves a loyal customer base seeking natural health products, sustainable alternatives, and expert advice. As consumer expectations evolved and eCommerce became central to their business strategy, Evergreen faced a critical turning point.
Their legacy systems were unable to support the scale, agility, and real-time responsiveness now required. Recognising the need for a future-ready digital foundation, Evergreen partnered with Simply Dynamics to deliver a transformational upgrade to Microsoft Dynamics 365 Business Central.
This D365 Business Central Customer Story with Evergreen Healthfoods showcases how a powerful cloud-based ERP solution can transform the way you do business – driving agility, growth, and operational efficiency.
The Challenges
Outgrowing Legacy Systems – Before the upgrade, Evergreen’s operations were constrained by a patchwork of disconnected systems – primarily SAP Business One for ERP and Sage 50 for accounting. This fragmented architecture led to inefficiencies, duplicated effort, and an inability to scale:
- Disconnected Systems: Finance, inventory, and sales data lived in separate systems, requiring time-consuming manual reconciliation.
- Complex Integrations: Plugging into eCommerce platforms, couriers, and EPOS required bespoke workarounds, increasing IT overhead.
- Warehouse Limitations: Their new warehouse facility couldn’t be fully optimised due to inadequate warehouse management tools.
- No Real-Time Insights: Managers lacked visibility into performance metrics, hindering agility in a fast-paced retail environment.
- Scalability Risks: The existing infrastructure couldn’t support further expansion without technical risk.
“We had outgrown our systems. They were creating more problems than they solved. To stay competitive, we needed one unified platform that could grow with us.” – Marie Guthrie, Operations Manager, Evergreen Healthfoods
The Solution
A Unified, Scalable Retail Platform – Simply Dynamics delivered a comprehensive migration to Microsoft Dynamics 365 Business Central Online, providing a single source of truth for all business operations. This transformation modernised every core function – from finance and warehouse management to retail and fulfilment.
- Streamlined Migration – The migration was managed end-to-end, including data cleansing, historical record migration, user training, and go-live support – ensuring a smooth transition without disrupting day-to-day operations.
- Warehouse Digitisation with Tasklet Mobile WMS – The implementation of Tasklet Mobile WMS revolutionised operations in Evergreen’s new warehouse, introducing real-time scanning, improved pick/pack efficiency, and inventory traceability.
- Shopify eCommerce Connector – Using the Shopify Connector, Evergreen now benefits from real-time synchronisation between online orders, product data, inventory levels, and pricing – ensuring a seamless omnichannel customer experience.
- Retail Integration with CBE EPOS – Through API-based integration, Evergreen connected all store-level sales activity directly to Business Central – ensuring consistency in pricing, stock levels, and reporting across all stores.
- Courier Automation with SD Interface App – By integrating with DPD and GLS, the SD Interface App enabled automated shipment creation, real-time tracking, and dispatch notifications – reducing fulfilment time and improving delivery accuracy.
- Payroll & HR Automation – Evergreen also streamlined back-office operations by integrating Micropay for payroll and HR compliance, enabling centralised employee data management within their ERP.
The Benefits
Since upgrading to Dynamics 365 Business Central, Evergreen has transformed how they operate across every channel.
- Order processing time has greatly improved
- Inventory accuracy has increased significantly
- System downtime has reduced to less than 0.5% due to cloud hosting.
- Reporting has shifted from manual weekly processes to real-time dashboards.
- Courier label creation is now fully automated, replacing the previous manual entry system.
- Fully Integrated Operations: From point-of-sale to warehouse to online – every function is now connected and streamlined.
- Warehouse Efficiency: Pick times reduced, errors decreased, and stock movements are now fully traceable.
- Strategic Visibility: Management now uses real-time data to make faster, better-informed decisions.
- Faster Fulfilment: Shopify, WMS, and courier platforms work together to accelerate order dispatch and boost customer satisfaction.
- Lower Overhead: Automation has drastically reduced manual effort across departments.
“Business Central has given us control and visibility. We can now manage every part of our business from one platform. The level of integration is game-changing.” – Marie Guthrie, Operations Manager, Evergreen Healthfoods
Evergreen’s Digital Transformation: A Journey Powered by Innovation
Evergreen’s successful digital transformation was driven by several key enablers that supported their shift to a more agile, scalable, and future-ready business model, including:
- Strong Internal Leadership: Evergreen committed internal resources to the project, ensuring buy-in and adoption at every level.
- Agile Implementation: Simply Dynamics used an agile delivery approach, allowing for rapid iterations and minimal disruption.
- End-User Enablement: Tailored training programmes ensured staff could fully leverage the new systems from day one.
- Scalable Integration Framework: A modular integration approach means Evergreen can continue expanding with ease.
Omnichannel Retail in Action Whether a customer walks into any of the stores, places an order online, or calls the support team – Evergreen’s systems now speak the same language. Stock is accurate, orders are processed faster, and the customer journey is consistent across every channel.
Technologies Delivered
- Microsoft Dynamics 365 Business Central
- Tasklet Mobile WMS
- Shopify Connector for Business Central
- CBE EPOS API Integration
- SD Courier Interface App (DPD & GLS)
- Micropay Payroll Integration
With a modern cloud ERP system at the heart of its operations, Evergreen is now well-positioned to scale its business efficiently and sustainably. The move to Microsoft Dynamics 365 Business Central enables the team to gain deeper insights, optimise day-to-day operations, and respond swiftly to changing market demands.
This digital transformation empowers Evergreen to embrace innovation, streamline supply chain and retail processes, and enhance customer experiences both in-store and online. As a result, Evergreen is not only future-proofing its business but also reinforcing its position as a trusted leader in the Irish health and wellness market, ready to seize new opportunities and drive continued growth.
Why Simply Dynamics? Evergreen chose Simply Dynamics for their unmatched expertise in delivery of industry wide ERP solutions, their strong Microsoft Gold Partner credentials, and their ability to deliver complex multi-system integrations with clarity and confidence. The partnership was built on shared values – innovation, reliability, and long-term growth and deliver a powerful and success driven D365 Business Central Customer Story with Evergreen Healthfoods.
Client Testimonial
Why Simply Dynamics ?
- One of Irelands’ leading Dynamics 365 Partners with a proven track record in the delivery of Dynamics 365 Solutions & Services
- Ensuring our Customers get a successful ROI on their technology investments.
- Access to a highly skilled and experienced Team.
- Professional Support
- Remote Assistance
Why Microsoft Dynamics 365 ?
- Microsoft is an ERP, CRM & Analytics Industry leader
- Dynamics 365 Solutions empower Organisations to deliver Operational Excellence and increase Productivity
- Full integration to Office 365, Teams, Power BI & other Microsoft Products
If you like what you saw in this Customer Success Story!
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