SD Case Manager App Update for D365 Business Central
Optimise Case Management in D365 Business Central
SD Case Manager v5.0.0 – Major Release Now Live on AppSource!
Optimise case management in Microsoft Dynamics 365 Business Central with SD Case Manager v5.0.0 – smarter automation, enhanced tracking, and a seamless user experience!
SD Case Manager App Update for D365 Business Central:
We are excited to announce the release of the SD Case Manager App Update for D365 Business Central, now officially available on Microsoft AppSource! This major update brings a host of powerful new features and improvements designed to enhance case management capabilities within Microsoft Dynamics 365 Business Central.
What’s New in SD Case Manager v5.0.0?
This release introduces several enhancements aimed at improving efficiency, automation, and user experience. Key highlights include:
- Email Inbox Monitoring for Case Management
Users can now log and update cases automatically by monitoring designated email inboxes. This feature streamlines case tracking and ensures that critical communications are never missed. - Enhanced Email Templates with Dynamic Data
Create and send customised emails directly from the Case Card, using variable placeholder data. This ensures more effective and personalised communication with case contacts at various stages of case resolution. - New TimeLine FactBox for Case Tracking
The Case Card now features a TimeLine FactBox, allowing users to track case updates effortlessly. This provides greater visibility into case history and status changes. - Custom Extensions for Enhanced Case Management
Users can now surface the Create Case action and the Linked Cases FactBox to cards and lists by creating and publishing an extension app directly from SD Case Manager. This enhancement enables better case association and faster case creation. - Streamlined UI for Improved Usability
The user interface has been carefully reviewed and optimised, ensuring a cleaner and more intuitive experience. - Simplified Assisted Setup Demo Data
The Assisted Setup demo data has been refined, making it easier for users to test and configure the solution with minimal effort.
Access the Latest Version
Explore the full capabilities of SD Case Manager v5.0.0 :
🔗 AppSource – Start Your Free Trial!
🔗 DynamicsShop – See the User Guide, Videos & Pricing
🔗 Release Notes – Check out the full history of all Updates
Get Started Today!
If you’re looking to streamline case management within Microsoft Dynamics 365 Business Central, now is the perfect time to upgrade to SD Case Manager v5.0.0. With advanced automation, improved tracking, and a more user-friendly interface, managing cases has never been easier!
Our D365 Solution Specialists are here to help!
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