Dynamics 365
Remote Assist
Dynamics 365 Remote Assist
Remote Assist enables technicians with mobile devices to connect to a remote collaborator on Dynamics 365 Remote Assist mobile or Microsoft Teams (desktop and mobile).
Remote Assist mobile is beneficial in scenarios where technicians may need physical access to confined or hard-to-reach spaces, or access to other mobile apps that are part of their organizations’ workflows.
With the availability and familiarity with mobile devices, technicians can use Remote Assist mobile during repairs and inspections with ease.
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Remote Assist Experience:
- Solve problems in real time – Share your real-time view with experts remotely to get the help you need and stay hands-free on HoloLens or Dynamics 365 Remote Assist mobile.
- Bring critical information into view – Take advantage of information from Dynamics 365 Field Service or capture asset information and integrate it with Microsoft Power Platform or other enterprise applications.
- Walk the site without being on location – Avoid unnecessary travel and reduce costs and delays with remote inspections combining video, screenshots, and annotations on your devices.
Just some of the key Benefits:
- One-to-one and group video calling.
- Add mixed reality annotations in space.
- Use asset capture in offline scenarios so that users can annotate, capture, and visualize images and videos of assets and store them in Common Data Service.
- Annotate on a 2D image capture, or snapshot, of the space during a call.
- Send and receive messages, in-call snapshots, and files through the text chat.
- Capture session history through call recordings.
- Annotate and share in-call snapshots in low-bandwidth scenarios.
- Integration with Microsoft Dynamics 365 for Field Service.
- Ability to link call history, in-call snapshots, and files shared during a Dynamics 365 Remote Assist mobile call to an associated Dynamics 365 Field Service work order.
- Ability to start a call to a remote collaborator from the Dynamics 365 Field Service mobile app to the Dynamics 365 Remote Assist mobile app.
- Availability on mobile devices without augmented reality (AR) support.
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