Dynamics 365
Customer Portals
Dynamics 365 Customer Portals
Dynamics 365 Customer Portals will transform your CRM Solution into an interactive Sales, Support & Social Engagement Platform for the Web
Dynamics 365 Customer portals provide Users with an online portal forum in which to communicate, share and collaborate. It allows users to get support for issues such as access to the knowledge-base, collaborate with online communities, share new ideas, and learn more about the Dynamics 365 Solutions.
Dynamics 365 Customer portals are a powerful way of engaging across the business, with partners or other business relationships.
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Dynamics 365 offers 4 main types of Portals that can be setup using the free add-on with each Dynamics 365 subscription:
Customer Self-Service Portal – Customer Self Service Portal can be used by your direct customers. This portal is their own space, where they can login and view along with registering support cases and manage themselves. This Portal also allows access to the Knowledge Base as well as access to other Online Forums & topics.
Partner Portal – Partner Portal will allow the business partner to enhance your business by working on your revenue generating opportunities.
Community Portal – Community Portal enables online forums, sharing of ideas as well as voting functionality.
Custom Portal – Custom Portal come with a set of pre-defined page templates and enabling you to customise the Portal to suit your own specific set of requirements.
Just some of the key Benefits:
Dynamics 365 Web portals are a powerful way of engaging across the business, with partners or other business relationships.
- Improve communication with your customers, partners, and other business relationships
- Share information from various sources in one central location.
- Enable users to access and share the relevant information they need in a secure environment.
- Control the user access & security permissions based on the user profile log-ins.
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